Operational voice
Connect your call operations into the wider system of customer, sales, and team workflows.
Use call data, routing, and automation to improve service quality and response speed across touchpoints.
Support · Ops · Service · Revenue teams
What voice ops changes.
Figures from the product catalog — replace with sourced customer data before publishing.
Capabilities
What Voice Ops gives you.
Voice Ops connects your phone operations to the rest of your workflows — intelligent routing, IVR, call summaries, and dashboards that turn every call into usable data.
Intelligent call routing
Send callers to the right team or automation based on intent and history.
IVR flow builder
Design self-service menus that resolve common requests without an agent.
Call summaries
Auto-transcribe and summarize calls so follow-up and coaching are effortless.
Demo
See Voice Ops working.
A walk through voice ops on real data.
We were charged twice for March and nobody has come back to us.
Two charges found on account 8841 · £490 each · 04 Mar and 06 Mar.
I can see both. Refunding the second now — it lands in three to five working days.
Created: refund £490 · CRM note on account 8841 · callback task for @sam Friday.
Why teams switch
Voice Ops, in practice.
Faster triage
Smart routing gets every caller to the right place quickly.
- Call flows
- Queues
- Call routing
Turn calls into data
Summaries and analytics make call insights searchable and actionable.
- Routing
- Reports
- IVR flows
Better service
Live monitoring helps teams respond faster and coach in the moment.
- Monitoring
- Call summaries
Automations
Workflow templates that run on Voice Ops.
Shipped with the product — install one and it runs against your own data.
Desktop Voice Copilot
Hands-free desktop control: speak an instruction, the agent sees the screen, drives mouse and keyboard, and talks back.
Questions about Voice Ops.
Calls are transcribed and summarized automatically for easy follow-up and coaching.