Customer conversations
Centralize every customer conversation across channels and teams.
Organize outreach, replies, tickets, and sales conversations in one seamless inbox built for modern support and growth teams.
Support · Sales · Partnerships · Customer success
What inbox changes.
Figures from the product catalog — replace with sourced customer data before publishing.
Capabilities
What Inbox gives you.
Inbox brings email, chat, and social conversations into one shared workspace so support and sales teams reply faster, together, without dropping a single customer message.
Shared team inbox
See, assign, and reply to every conversation together with collision detection so no message is doubled.
Smart routing
Auto-assign conversations by topic, priority, or owner so the right person always responds.
Saved replies
Answer common questions instantly with templates that stay personal.
Why teams switch
Inbox, in practice.
Nothing slips through
A single queue across channels means every message gets seen and owned.
- Inbox queue
- Assignments
- Shared inbox
Faster replies
Routing and templates cut response times without cutting quality.
- Macros
- Reports
- Routing rules
Team clarity
Assignments and activity trails show who is handling what at all times.
- Shared notes
- Templates
Automations
Workflow templates that run on Inbox.
Shipped with the product — install one and it runs against your own data.
Email Triage
Sweep the inbox, classify what matters, archive noise, and draft replies for messages that need a human answer.
Support Inbox Sweep
Find every unanswered customer message across mail and live chat, draft answers, and alert the team channel on aging ones.
Questions about Inbox.
Email, live chat, and major social and messaging channels flow into one shared inbox.